To make a claim, follow the steps below:

There are a number of claims you may be eligible to make based on the type of card you have. From the list below, please tick the box for the insurance type that you would like to claim for.

Need to make a Travel Insurance Claim? Go to the online travel insurance claims portal.

For more information on these insurances click here.

Please call us to lodge your claim

We’ve identified that we will best be able to process your claim by speaking with you on the phone. Please call us on 1800 837 177 anytime between Monday and Friday from 8am - 5pm (Sydney time).

Your claim is eligible for one of our Fast Forms

Please download this form, complete it and return it to the address listed on the form with all required documentation. You will find instructions on how to fill it out at the start of the form.

Download Form
Download Form

If you experience any problems downloading or completing this form, please call us on 1800 837 177